Clarafy — Terms of Service

Effective date: 26 May 2026
Operator: Liam Tidholm
Contact: hi@useclarafy.com
Website / account hub: https://app.useclarafy.com

These Terms of Service (Terms) apply to Clarafy (the Service), including the web account hub, Chrome extension, Windows desktop app, and related APIs operated under the Clarafy / useclarafy brand.

Our Privacy Policy explains how we handle personal data.

1. Agreement

By accessing or using Clarafy, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

2. The Service

Clarafy provides in-place writing assistance via:

• A web hub at app.useclarafy.com (account, billing, settings, activity)

• A Chrome extension (and compatible Chromium browsers)

• A Windows desktop application

Features vary by platform and plan. We may add, change, or remove features with reasonable notice where practicable.

3. Eligibility

You must be at least 16 years old (or older if required in your country) and able to form a binding contract. You may not use the Service where prohibited by law.

4. Accounts

You are responsible for:

• Accurate registration information

• Keeping credentials confidential

• All activity under your account

Notify us immediately at hi@useclarafy.com if you suspect unauthorized access.

5. Plans, billing, and trials

5.1 Free plan

The Free plan includes a limited number of polishes per UTC calendar day (currently 10 per day). Free users do not receive cloud StyleMemory persistence. Other limits may apply as shown in the product.

5.2 Atelier (paid plan)

Atelier is our paid subscription (internally pro). Prices are shown at checkout (currently about $12/month or $99/year USD, subject to change with notice). A 7-day free trial may be offered where displayed; trial terms are shown at signup.

• Payments are processed by Stripe. By subscribing, you authorize recurring charges until you cancel.

• Unlimited polishes means subject to fair use and technical rate limits (for example, per-minute caps to prevent abuse), not a guarantee of uninterrupted availability.

• You can manage or cancel via the Billing portal in the hub. Cancellation stops future charges; access typically continues until the end of the paid period.

• Refunds are handled according to Stripe and applicable law; contact us for billing issues.

5.3 Price changes

We may change prices for new subscriptions. We will give advance notice where required; existing subscribers are generally honored until renewal under the then-current terms.

6. Acceptable use

You agree not to:

• Use Clarafy on content you do not have the right to process

• Submit malware, unlawful content, or content that infringes others’ rights

• Attempt to bypass quotas, security, or access controls

• Reverse engineer or scrape the Service except where law permits

• Use the Service to generate spam, harassment, or deceptive impersonation

• Polish passwords, payment card fields, or other credentials (the product blocks many such fields; you must not circumvent safeguards)

We may suspend or terminate accounts that violate these Terms or pose risk to the Service or others.

7. Your content

You retain ownership of text you submit. You grant us a limited license to host, process, transmit, and display that text only as needed to operate the Service (including sending it to AI providers for rewriting and storing previews in Activity when enabled).

You represent that you have the rights necessary for that processing.

8. AI output disclaimer

Polished text is generated by automated systems and may be incorrect, incomplete, or inappropriate for your context. You are solely responsible for reviewing output before sending, publishing, or relying on it. Clarafy is not a substitute for professional, legal, medical, or financial advice.

9. Intellectual property

Clarafy’s name, logos, software, and documentation are our intellectual property or our licensors’. These Terms do not grant you any right to our trademarks except as needed to use the Service.

Feedback you provide may be used to improve the Service without obligation to you.

10. Third-party services and sites

The Service interacts with third-party sites where you type (Gmail, Slack, etc.) and third-party providers listed in the Privacy Policy. Their terms govern your use of those products. We are not responsible for third-party sites or services.

11. Availability and support

We strive for high availability but do not guarantee uninterrupted access. Maintenance, outages, model provider issues, or site compatibility changes may affect polishing on specific pages or apps.

Support: hi@useclarafy.com. We do not guarantee a specific response time unless you have a separate support agreement.

12. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL.

• OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (A) AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR (B) USD $50.

Some jurisdictions do not allow certain exclusions; in those cases our liability is limited to the fullest extent permitted by law.

14. Indemnity

You will indemnify and hold us harmless from claims arising from your misuse of the Service, your content, or your violation of these Terms or applicable law, except to the extent caused by our gross negligence or willful misconduct.

15. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access for breach of these Terms, risk to the Service, or legal requirement. Sections that by nature should survive (IP, disclaimers, liability limits, indemnity, governing law) survive termination.

16. Governing law and disputes

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law rules. Courts in England and Wales have exclusive jurisdiction, except that consumers in the EEA/UK may have mandatory rights to bring claims in their country of residence.

Before formal proceedings, you agree to contact us at hi@useclarafy.com to try to resolve disputes informally.

17. General

• Entire agreement — These Terms and the Privacy Policy are the entire agreement regarding the Service.

• Severability — If a provision is unenforceable, the rest remains in effect.

• No waiver — Failure to enforce a provision is not a waiver.

• Assignment — You may not assign these Terms; we may assign them in connection with a business transfer.

• Force majeure — We are not liable for delays due to events beyond our reasonable control.

18. Changes to these Terms

We may update these Terms. We will post the revised version with a new effective date. Material changes will be communicated through the hub or email where appropriate. Continued use after the effective date constitutes acceptance.

19. Contact

Liam Tidholm — Clarafy
Email: hi@useclarafy.com
Hub: https://app.useclarafy.com

Terms of Service v1.0 — 26 May 2026 — Liam Tidholm